Shipping policy

Shipping 

SHIPPING COSTS 

Standard delivery - £6,00 (Free shipping on all orders over £49,99)

DELIVERY TIME 

You can expect your order to reach you in 1-3 days.*

*We aim to send out all orders placed before 3pm Mon-Friday on the same day. Please note that orders placed after 3pm on a Friday or Public Holiday will not be processed until the next working day.

DELIVERY PROCESS 

All UK and Ireland orders are now packed and distributed from warehouses within the UK.

The courier for your order will be selected automatically depending on the best availability and shipping time for your region.

Couriers used include Evry, DPD and Royal Mail Tracked.

If you have any questions regarding your shipment, please reach out to our customer service directly, via one of the following options:

- E-mail: info@nordicoil.co.uk 
- Live chat
- Telephone : 0330 128 0924 (working hours: Monday - Friday / 8am to 4pm )

Payment 

We currently offer the following payment methods at the checkout:

Credit or Debit Card (UK cards only)
Payment can be made at the checkout with a credit or debit card. We only accept cards issued in the UK.

The following cards are accepted: Mastercard , Maestro, Visa. Please be aware, that you may be required to authenticate your payment via an external link with your bank. If you have any issues with the authentication process, please contact your bank directly.

FAQ

Where is my order shipped from?

All orders are fulfilled and shipped from within the UK.

How long will my delivery take to arrive?

We aim to deliver all UK and Ireland orders within 1-3 days.

Does Brexit affect my delivery?

No. Since January 2023, we now ship all UK and Ireland orders directly from warehouses within the UK.

I have problems with my credit card payment.

If you use a debit card, your payment may not go through.
Please note that we only accept payments from cards in the European Economic Community.

If you tried to proceed with the payment and there was an error, we suggest you try again from another browser (e.g. Google Chrome, Firefox, Edge, etc), or clear your browser's cookies. If this alternative still does not work, we suggest you contact your bank for more information.

If you have problems with your credit card payment, you can use another payment method such as manual bank transfer.

I cannot complete my order due to 3D secure, what do I do?

It could refer to 3D secure (3DS) authentication, which is a two-factor security protocol that ensures greater security in online business transactions made with credit / debit cards. 3D secure authentication is a double verification procedure entirely managed by your bank. The use of this procedure is mandatory for all banking institutions starting from April 2021.

What is 3D secure?

When making an online purchase, you must enter your card details to proceed with the payment if you have chosen to pay by card.
Once you click on "pay", a screen of your bank opens where you have to enter the OTP code received via text message or App.
Once the code has been entered, the payment is finalized.
We recommend that you contact your credit institution for more precise and complete information.
If you have a credit card with which you usually shop online and you have not yet activated the two-factor service (3DS), you will not be able to make the payment. This is because your bank will ask you to enter a special OTP security code (One Time Password, i.e. a disposable code / password) or to access your online banking app to authorize the payment. The only solution is to contact the institution that issued your card and proceed with the activation of this security system.

How do I activate the 3D secure code procedure?

To activate the 3D secure code procedure, you need to go to your bank branch and have your telephone number associated with the card.

After associating your certified phone number, for each online purchase your bank will send you the OTP code via SMS or App and you can complete the online transaction by entering this code on the dedicated page.

If you have not yet been able to activate the procedure through the credit institution of which you are a customer, or if for any other reason you are unable to complete the payment, you can always pay by bank transfer.