Extra charges for Customs Duty and VAT
Concerned about customs duty and VAT charges? Don’t worry, at Nordic Oil we have you covered!
If you receive an SMS or email regarding an extra payment, simply take the following steps:
- Call us on: 0330 128 0924 / drop us an email at: [email protected] / message us on our live chat here.
- Tell us your order number
- A member of our Team will contact the courier right away and make the payment for you. Your tracking link will then be updated automatically and your parcel is back out for delivery. In most cases, you will still receive your parcel that same day!
So please continue to enjoy your CBD products, at Nordic Oil we will always find a way to make this possible :)
Our Customer Service is available Monday - Friday / 8am to 4pm .
Delivery & Returns
Packages will be shipped on the same day on orders received before 11:00 (GMT), Monday to Friday. All orders received after 11:00 will be shipped on the following working day.
Returns: All products purchased from Nordic Oil are eligible for a full refund if returned within 14 days of purchase. Returns are free of charge. Always contact us and let us know the reason for the return by sending an e-mail to [email protected]
Shipping Methods & Pricing
Standard delivery - £5,00 (Free shipping on purchases over £40,99)
Delivery time: approx. 2-5 working days.
Our shipping service provider(s)
For UK orders, we ship with Royal Mail Tracked. For orders to Ireland, we ship with DPD.
If you have questions regarding shipping methods please reach out to our customer service.