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Shipping information (United Kingdom)

Important Update: Extra charges for Customs Duty and VAT

Concerned about customs duty and VAT charges? Don’t worry, at Nordic Oil we have you covered!

As many of you will know, (and perhaps even experienced yourselves already), products shipped from the EU into the UK are now subject to extra charges in the form of VAT, customs duty and also even additional costs from the courier themselves. These charges can sometimes then land on you as the consumer and receiver of the parcel, to pay.

But don’t worry, at Nordic Oil our goal is to make CBD accessible to everybody and we will not let this get in the way of your CBD journey.

So if you receive an SMS or email from DHL about an extra payment, simply take the following steps:

  1. Call us on: 0330 128 0924 / drop us an email at: [email protected] / message us on our live chat here.
  2. Tell us your order number, or even better send us the payment link from DHL directly.
  3. A member of our Team will contact DHL right away and make the payment for you. Your tracking link will then be updated automatically and your parcel is back out for delivery. In most cases, you will still receive your parcel that same day!

So please continue to enjoy your CBD products, at Nordic Oil we will always find a way to make this possible :)

Please note:
Our Customer Service is available Monday - Friday / 9am to 5pm . If you receive a DHL charge outside of these hours, please send us an email. You can refuse the acceptance your parcel and it will be held over the weekend and delivered the next week, once we have made the payment. If you choose to pay DHL directly and accept your parcel, please send us your receipt of payment and we will of course refund this amount.

Free Express Delivery upgrade to all orders

Due to recent unprecedented restrictions in place on travel and trade between the UK and mainland EU, we are noticing increased delays in our standard road-based deliveries.

At Nordic Oil, we always put the customer first and we would hate to see you waiting for your CBD products, especially at this time of year! So instead of hanging around for this situation to get better, we have decided to act now and send out all orders with DHL Express Delivery, without any extra costs for you!

Just add your product to the basket and it will automatically be sent out with DHL Express. When we ship the order with DHL Express the shipment will be a flight delivery instead of road delivery and therefore delays will not occur and you will receive your order within 1-2 working days.

Delivery Returns

Packages will be shipped on the same day on orders received before 12:00 (Central European Time (CET), Monday to Friday. All orders received after 12:00 will be shipped the next business day.

Returns: All products purchased from Nordic Oil are eligible for a full refund if returned within 14 days of purchase. Returns are free of charge. Always contact us and let us know the reason for the return by sending an e-mail to [email protected]

Shipping Methods & Pricing

Standard delivery - £5,00

Delivery time: approx. 2-3 working days.

Free shipping on purchases over £40,99

DHL Express - £14.70

Delivery time: approx. 1-2 working days.

Free shipping on purchases over £99,99

Our shipping service provider(s)

We ship our delivery packages with DHL.

Fast 1-2 working days delivery with DHL EXPRESS.

Do you have questions regarding shipping methods please send our customer service an e-mail - [email protected]

Need help?

Our customer service team will be happy to assist you.

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