+44 330 128 0924 (9AM - 5PM / MON- FRI)
excellent 5 stars
1–3 days delivery

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Customer Service

Our team of dedicated experts are here for you and happy to assist with whatever you need.

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SERVICE

Experts on CBD

Our commitment to quality and integrity in our products is eclipsed only by our commitment to you, our customer, and your satisfaction and happiness with our products and service.

  • Certified Experts

    All of our customer support specialists undergo a rigorous training program that equips them with all the necessary knowledge about CBD and our products required to represent our team in the best way possible. We offer extended courses and encourage our team to become certified CBD experts.

  • Leading the way

    We strive to always remain at the forefront of the CBD industry by constantly educating ourselves about the latest market news, trends and country-specific legislation, in order to provide you with the very best service.

  • By your side

    We pride ourselves on our industry-leading expertise, hands-on support and multilingual customer service. Wherever you are in the world, we have the support on hand to help you understand more about CBD, your order or our processes. As of 2020, we have assisted more than 150,000 happy customers across 12 countries.

SERVICE
IN-HOUSE EXPERTISE
IN-HOUSE EXPERTISE

Our CBD Mentor

Each member of our customer service team is supported by a qualified CBD mentor to provide them with advanced knowledge and training, ensuring an outstanding service for all customers. Pia has been a key member of our team since the very beginning of Nordic Oil. She has almost 4 years of experience in CBD, has obtained a diploma, completed multiple courses and regularly attends conferences and seminars in order to stay on top of the latest news and developments in the CBD industry. Pia is a mentor for the Nordic Oil customer service team, providing them with advanced knowledge and guiding them through their training, to ensure an outstanding service for all customers.

BY YOUR SIDE

Your CBD support journey

Whether you’re just starting out with CBD, or have in-depth questions about products and CBD usage, we are here to assist you.

  1. 1.

    Before ordering

    Unsure which product is for you? Confused about dosing? Want to learn more about a new product? Our team of professionals is on hand to answer all your questions.

  2. 2.

    Placing your order

    When you place an order with us, you’ll be assigned a dedicated customer support specialist who will be on hand to help with any questions pertaining to your order.

  3. 3.

    Using your product

    If you still have questions after receiving your product or placing your order, your CBD expert will be on hand by email, phone or chat to support.

ALL BASES COVERED

Specialised experts

Need help?

Our customer service team will be happy to assist you.

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